Privacy Policy

Welcome to (the “Site”).We understand that privacy online is important to users of our Site, especially when conducting business.This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by THE HOUSE OF PRETZELS (collectively, “Services”) (“Authorized Customers”).

Please take a few minutes to read the following policy so that you understand how we treat your personal information. We may revise Our policy from time to time whenever necessary. So please check Our website regularly to stay informed of any updates. This policy has been updated and is effective as of April 2020.

Contact Details
If you have questions about our policy, you can contact us at:

Unit 18, Market Cross Shopping Centre,
James’s St, Gardens,



“Personally Identifiable Information”

refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

Collection of information

We collect information about how you use our website and our services. If you contact us by letter, phone, email, through a competition or games pages, we will collect your sender information and may collect the other information you voluntarily disclose to us. We may collect personal information from you on Our website, over the telephone and in our stores at point of sale, including some or all of the following: your name, address, telephone number(s), text messaging information, email addresses and other electronic or digital contact and messaging media, credit card or other payment details and any other information voluntarily provided. You have the choice not to disclose any Personal information on our website, or over the telephone or instore at point of sale, however We may not be able to provide some services if you choose not to disclose any Personal Information.

What Information do we collect and why?

If an order is placed:

  • Name
  • We like to use customer names when we get in touch.
  • To help us ensure we’re giving the pizza to the right person.
  • Phone number
  • We collect phone number so the store / delivery driver can contact you if there’s a problem with your order.
  • If you have opted-in to text-marketing you may receive promotional messages from your local store or head office.
  • Address
  • To deliver the product.
  • We sometimes group and analyse where orders are coming from and at what time to improve our delivery service and reduce the amount of time a customer is kept waiting. This is done anonymously.
  • Email Address
  • To send a digital copy of receipts.
  • If you have opted-in to email-marketing you may receive promotional messages from your local store or head office.
  • To create a uniquely identifiable account & associate new & past orders with it for various rewards & features.
  • We require an email address for online orders to verify humanity & legitimacy.

If you order online:

  • Location
  • To help find The House Of Pretzels store.
  • To calculate an accurate delivery charge.
  • Wi-Fi Connection Information
  • So we can connect and link up with the store.
  • Device ID & Call information
  • We can use the device ID for sending push notifications
  • Your device ID may be used for analytics & conversion tracking if you clicked one of our ads.

If you use our feedback form:

  • Email address

In case we need to get back in touch about the feedback given or pass your information along to the Delivery service if further investigation is required.

  • Phone number

In case we need to get back in touch about the feedback given or pass your information along to the Delivery service of the store in question if further investigation is required.

 Who else has access to this information?

Statistical information and Personal information may from time to time be disclosed to a third party. For example:

  • To fulfill the purpose for which the Personal information was provided.
  • If you place an order online and provide payment/credit card details, We pass your details onto our payment provider, Stripe(or other secure internet payment gateway).
  • If you have given consent for that information to be shared for an express purpose, such as competition entry and or joint promotions.
  • If we are required to disclose the information by law.

What organizations are collecting the information?

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from VisitorS. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors in response to specific inquiries, or to provide requested information.

With whom may the information may be shared?

W may share aggregated information about our Visitors, including the demographics of our Visitors, with our affiliated agencies. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by THE HOUSE OF PRETZELS is securely stored and is not accessible to third parties or employees of THE HOUSE OF PRETZELS except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at

Are Cookies Used on the Site?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorized Customer off.

How does THE HOUSE OF PRETZELS use login information?

THE HOUSE OF PRETZELS uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information.

Storage of Information

We store the information you provide to us and the information we collect electronically in our computer databases. Access to our computer servers is controlled by a series of security features. However we cannot guarantee that our security measures will not prevent a third party from unlawfully accessing or intercepting personal information stored or where an error may occur in the administration of our website. In consideration of which We advise that you use caution whenever submitting personal information online.

How can I see what data you have?

We will provide you with your unique account-related information and information from contacts that we maintain about you by writing to THE HOUSE OF PRETZELS, or by email to: . In your request, please provide us with your current specific contact information so that we can accurately check our records.

How do I remove my data from your system?

You can request for any and all personal information to be deleted by contacting If you contact us by email please include your phone number & email address used to place orders so we can accurately find your account. You may be asked a series of questions to verify you are the owner of the account.

Use of Information

We use the personal information about you stored in our member database in various ways. We keep track of your food preferences, order history and restaurant choices and analyse that information. We do so in order to be able to contact you with special advertisements, offers and notices (if you have opted-in to our marketing services) regarding foods and restaurants that seem to fit with your preferences, from time to time.

We do not sell your personal information, or any information that can be identified to you personally, to any third-party marketers or other third parties. We do aggregate information about how our service is used without specific identification to any particular user) to be able to improve our service and make it more responsive to our customers’ preferences. We also make such summary information available to our restaurant affiliates in order to obtain information about products, services, offers and notices which we believe will be useful and informative to our website users.

How do I stop receiving messages?

To stop receiving notices of future offers or contact from Us by Text or Email Messages simply use the opt out function within the my details section of your account on the app or website. You can also contact Us through the Customer Service page or written request to THE HOUSE OF PRETZELS (see Contact page). Please provide us with full and current contact information and information on which THE HOUSE OF PRETZELS Store is contacting you by text or email so that we can process the cease contact option properly and efficiently.

 Sensitive Information

We do not collect, use or disclose sensitive information (for example: information about religious or political ideologies, racial or ethnic backgrounds) unless with your specific consent or if we are required by Irish or European law to disclose any or all such personal information.

Promotions and Prizes

We search for merchants who sponsor promotions and offer prizes. When we find such merchants, we provide the means on our website, newsletter or emails for our users to register for the contests or receive great offers. When you register for a contest, your name and email address may be provided to the merchant sponsoring the contest.


THE HOUSE OF PRETZELS is not liable or responsible for any damages or injuries caused by use of our website (such as viruses, omissions or misstatements). The Company may revise the information, services and the resources contained in our website from time to time and we reserve the right to make such changes without obligation to notify past, current or prospective visitors. In no event shall THE HOUSE OF PRETZELS be liable for any indirect, special, incidental, or consequential damages arising out of any use of the information contained herein.